Returns & Exchanges
At Silvermine, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. We strive to make the process as seamless as possible to ensure your wardrobe always reflects your personal style.
Initiate Your Request
Log in to our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing